Terms of Service

1. Introduction

This document (the "Terms") sets the rules for using the services supplied by SBS Service Center ("we", "us", "our"). When you book a visit, call our helpline, submit a request form or otherwise engage our engineers, you ("Customer", "you") agree to be bound by these Terms.

SBS Service Center is a multi-brand home appliance repair business serving Kozhikode, Kollam, Vishakhapatnam, Bhubaneswar, Guntur, Tiruchirappalli (Trichy), Mysuru, Solapur, Chennai. We may revise these Terms whenever necessary without advance notice, and carrying on using our services means you accept the updated version.

2. What We Offer

SBS Service Center carries out repair and upkeep at the customer's home for household appliances, including but not limited to:

• Air conditioners: repair, servicing and refrigerant refilling
• Washing machines: front-load, top-load and semi-automatic repair
• Refrigerators: single-door, double-door and side-by-side repair
• Televisions: LED, LCD, OLED, QLED and smart TV repair
• Microwave ovens: solo, grill and convection repair

Every job takes place at the customer's own premises, and we do not collect or return appliances. Availability depends on engineer schedules and your location, and we may decline a request at our discretion.

3. Appointments & Scheduling

Visits can be arranged by phone, WhatsApp or the request form on this website. A booking is confirmed only when an engineer is available and your address falls within the area we cover.

• We try to confirm each booking within 15 minutes of receiving it.
• Requests received before 12:00 PM can be served the same day.
• An estimated arrival window is shared when your booking is confirmed.
• We cannot be held responsible for delays caused by traffic, weather or other events outside our control.
• Please make sure the appliance and the surrounding area can be reached safely by the engineer at the agreed time.

4. Charges & Payment

Every price shown on this website is a starting rate and should be read as a rough guide only. The actual cost is fixed after our on-site inspection on the same day and is told to you before any repair starts.

• The inspection is finished on the day of the visit. If you choose not to proceed once the fault is identified, a small visit fee may be charged, and we will tell you about it beforehand.
• Listed rates cover labour. Spare parts are charged separately at their cost.
• You can pay by cash, UPI, bank transfer or any major digital wallet.
• Payment is expected once the work is complete, before the engineer leaves.
• GST applies to every transaction at the rate in force.

You receive an itemised invoice for each job, listing part numbers, labour and the taxes that apply, issued under GSTIN 08FHNPS2710A2ZF.

5. Guarantee Terms

SBS Service Center offers a 90-day guarantee on every repair and on each spare part we fit. The guarantee is subject to the conditions below:

• It covers only the same fault that was repaired during the original visit.
• It stops applying if the appliance is opened or repaired by someone else, physically damaged, hit by a power surge or misused after our repair.
• Fresh faults that have nothing to do with the earlier repair are not included.
• Annual Maintenance Contract (AMC) work follows the guarantee terms written in the AMC agreement itself.
• To raise a claim, call +91 8769975421 or write to info@sbsservicecenter.co.in and have your original service invoice ready.
• Valid claims made within 90 days of the original repair date are handled free of charge.

6. Liability Limits

Our responsibility in any situation will not exceed the value of the repair carried out. We are not responsible for:

• Faults or damage that were already present and not spotted at the original visit
• Loss of data on smart appliances during software repair or a firmware update
• Indirect, consequential or incidental losses resulting from an appliance failing
• Spoilage of food or other perishables caused by an appliance malfunction before, during or after the repair
• Damage resulting from power surges, voltage swings or faulty electrical wiring at the customer's premises

Our engineers treat every appliance carefully. If accidental damage ever does occur because of our engineer during a repair, we will examine what happened and offer a fair remedy at our discretion.

7. Cancelling or Rescheduling a Visit

A confirmed appointment can be cancelled or moved at any point before the engineer sets off for your address. To do so, reach us by phone or WhatsApp on +91 8769975421.

• Cancelling before the engineer is dispatched: free.
• Cancelling after dispatch or when the engineer arrives: a small visit fee may apply.
• Not being available at the booked time without telling us: a visit fee may apply when you re-book.
• We may need to cancel or move an appointment because an engineer is unavailable, an emergency arises or something else outside our control happens. If so, you will be told straight away.

8. Replacement Parts

We fit only OEM-certified original spare parts bought from authorised distributors. Counterfeit, duplicate and grey-market components are never used.

• Each part that goes in is listed on the invoice together with its part number.
• Occasionally an OEM part cannot be sourced. We will tell you and suggest options such as compatible parts, and nothing is fitted without your approval.
• Parts that have been ordered and fitted cannot be refunded.
• Parts are guaranteed for the same 90 days as the repair work.

9. Your Information

By booking, you allow SBS Service Center to keep and use your name, phone number, address and appliance details to deliver the service, track your guarantee and support you afterwards.

• Your personal details are never sold to anyone else.
• We may use your contact details to send service reminders, offers or guarantee notices by SMS or WhatsApp, and you can opt out whenever you wish.
• Records are stored securely and can be opened only by authorised team members.

10. Tax & Invoices

SBS Service Center is registered for GST, and our GSTIN is 08FHNPS2710A2ZF. GST is charged on all services and parts at the rates set by the government.

• A proper GST invoice is available for any job on request.
• Business customers who need GST credit should give us their GSTIN when booking.
• All bills are raised in Indian Rupees (INR).

11. Changes To These Terms

We may alter, update or replace any part of these Terms at any time. Changes apply the moment they appear on our website, so please look through them from time to time. Continuing to use our services after an update means you accept it.

12. Contact Details

Questions about these Terms? Reach us using the details below:

Last revised: May 2026. Indian law applies to these Terms, and any dispute connected with them will be handled by the courts in Rajasthan, India.